1Who We Are
Done55 is an online sports betting and gaming platform operated at https://done55.click. We offer sports betting across cricket, football, and over 30 other sports, along with poker, card games, and related entertainment services — all operated in Pakistani Rupees (PKR) and designed specifically for Pakistani members.
For the purposes of this Privacy Policy, done55 is the data controller — meaning we are the entity that determines why and how your personal data is processed. Our contact address for all privacy-related matters is support@done55.click.
This policy covers all personal data processed through the done55 website, including data collected during account registration, deposits and withdrawals, sports betting activity, card game and poker play, customer support interactions, and general browsing of the Platform.
2Data We Collect
Done55 collects the minimum personal data necessary to operate a safe, fair, and functional betting and gaming platform. Below is a clear breakdown of what we collect and when.
Registration Data
When you create an Account on done55, we collect your full name, date of birth, mobile number, and optionally an email address. This data is used to create and manage your Account, verify your identity, and communicate with you about your account activity.
Identity Verification Data
Done55 may request a copy of a valid national identity document (CNIC) for the purpose of verifying your identity before processing withdrawals or when legally required. This data is stored securely and used only for the purposes stated.
Financial Transaction Data
We collect records of all deposits, withdrawals, and bets placed through your done55 Account. This includes PKR amounts, transaction timestamps, payment method identifiers (such as the last four digits of a card or a masked Easypaisa number), and transaction reference numbers. Full payment credentials such as PIN numbers or complete card numbers are never stored by done55.
Betting and Gaming Activity
We maintain a record of all bets placed, games played, odds accepted, and outcomes on your done55 Account. This data is used for account management, dispute resolution, responsible gaming monitoring, and platform improvement.
Device and Technical Data
When you access done55, we automatically collect technical data including your IP address, device type, operating system, browser type, and session duration. This data is used for security monitoring, fraud prevention, and platform performance optimisation.
Customer Support Communications
When you contact done55 via live chat or email, we retain records of those communications. This allows us to track open issues, maintain consistency in responses, and improve our support quality over time.
What done55 does not collect: We do not collect your social media profiles, location data beyond IP-level geolocation, or any biometric data. We do not use facial recognition or fingerprint scanning at any point.
Data Collected from Third Parties
If you use a third-party payment provider such as Easypaisa or JazzCash to deposit, those providers share basic transaction confirmation data with done55 (such as transaction ID and status). We do not receive your wallet login credentials from any payment provider.
3How We Use Your Personal Data
Done55 uses the personal data it collects only for the purposes set out below. We do not use your data for any purpose that has not been listed here, and we do not use it for anything unrelated to your done55 membership.
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation and management | Name, DOB, mobile number | Essential to create and maintain your done55 Account |
| Identity verification | CNIC data, name, DOB | Required before large withdrawals and for compliance |
| Payment processing | Transaction records, payment method identifiers | Needed to process PKR deposits and withdrawals |
| Fraud prevention and security | IP address, device data, transaction history | Protects members and the Platform from fraud |
| Responsible gaming | Betting patterns, session data, deposit history | Enables monitoring for problem gambling indicators |
| Customer support | Account data, communication records | Allows us to assist you effectively with queries |
| Platform improvement | Anonymised usage data, device data | Helps done55 improve speed, features, and usability |
| Bonus and promotion delivery | Betting activity, deposit history | Required to calculate and credit qualifying bonuses |
Marketing Communications
Done55 may send promotional messages to your registered mobile number about bonuses, new features, or events relevant to your betting interests — but only if you have opted in to receive such communications during registration or in your account settings. You can opt out at any time by updating your communication preferences in your done55 account or by contacting support@done55.click.
Done55 does not sell your contact details to third-party marketers. We do not use your personal data to serve advertisements on external platforms or websites.
4Legal Basis for Processing
Done55 processes your personal data on one or more of the following legal grounds, depending on the specific purpose.
- Contractual necessity: Processing your registration data, transaction records, and account activity is necessary to perform the contract between you and done55. Without this processing, we cannot provide you with betting and gaming services.
- Legal obligation: Done55 is required by applicable financial and anti-fraud regulations to verify member identities, retain transaction records, and monitor for suspicious activity. These obligations apply regardless of your preferences.
- Legitimate interests: We process device data and session data for fraud prevention and platform security. These are legitimate interests of done55 that do not override your fundamental privacy rights.
- Consent: Where done55 sends optional marketing communications or uses non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time without affecting your access to done55's core services.
5Data Sharing and Third Parties
Done55 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is a firm commitment, not a marketing statement — it is reflected in our contracts with all service providers we work with.
Service Providers
Done55 works with carefully selected third-party service providers who assist us in operating the Platform. These include payment processing providers (Easypaisa, JazzCash and their technical infrastructure partners), identity verification services, fraud detection technology providers, and cloud hosting infrastructure. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing the specific service done55 has engaged them for.
Regulatory Authorities
Done55 may be required to disclose member data to regulatory bodies, law enforcement agencies, or courts in response to a lawful request. In such cases, done55 will disclose only the minimum data required to comply with the request and will document all disclosures made. Where legally permitted, done55 will notify the affected member that such a disclosure has been made.
Business Transfers
In the event that done55's business is acquired, merged, or restructured, member data may transfer to the acquiring entity as part of that transaction. In such circumstances, done55 would notify all active members in advance and ensure that the acquiring entity commits to the same privacy standards set out in this policy.
We never share with: Advertising networks, data brokers, social media platforms, or any third party seeking to use your data for their own commercial benefit.
6Payment Data and Financial Privacy
Payment privacy is particularly important to Pakistani members of done55, and we take it seriously. Here is exactly how your financial data is handled.
What Done55 Stores
Done55 retains transaction records — amounts, dates, transaction IDs, and masked payment method identifiers — as part of your Account history. These records are necessary for dispute resolution, withdrawal verification, and bonus calculation. Transaction records are stored securely and accessible only to authorised done55 staff with a legitimate operational need.
What Done55 Does NOT Store
Done55 does not store your Easypaisa or JazzCash PIN numbers, your IBFT banking password, or your full Visa/Mastercard card number. Payment credential data passes through encrypted payment processing infrastructure provided by the payment providers themselves — done55 receives only a transaction confirmation and reference, not the underlying credentials.
Payment Method Matching
Done55 maintains a record of payment methods associated with your Account for the purpose of verifying that withdrawals are sent only to accounts registered in your own name. This record is used solely for anti-fraud and identity verification purposes.
PKR Only Operations
Because done55 operates exclusively in Pakistani Rupees, there is no currency conversion data associated with your transactions, and no third-party currency exchange services have access to your financial information.
7Cookies and Tracking Technologies
Done55 uses cookies and similar tracking technologies on the Platform. This section explains what they are, what types we use, and how you can manage them.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow the website to remember information about your session — for example, keeping you logged in or remembering your preferences — and to collect anonymous data about how users interact with the site.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Keeps you logged in, maintains your bet slip, processes secure transactions | No – required for the platform to function | |
| Anonymised data on page load times, error rates, and navigation patterns — used to improve done55 | Yes – via cookie preferences | |
| Remembers your preferred odds format, language settings, and display preferences | Yes – though some features may be reduced | |
| Aggregated, anonymised usage statistics to understand which features are most used on done55 | Yes – via cookie preferences |
Managing Your Cookie Preferences
You can review and update your cookie preferences at any time through the cookie settings panel accessible in the done55 Platform footer. You can also configure your browser to block or delete cookies, though doing so may affect the functionality of some Platform features. Disabling essential cookies will prevent you from staying logged in to your done55 Account.
No Third-Party Advertising Cookies
Done55 does not use advertising cookies or allow third-party advertisers to place tracking technologies on the Platform. Your browsing activity on done55 is not shared with advertising networks.
8Data Retention
Done55 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Below is a summary of our retention periods for key data categories.
- Account registration data (name, DOB, contact number): Retained for the duration of your Account and for 5 years following Account closure, to support dispute resolution and legal compliance obligations.
- Transaction records (deposits, withdrawals, bet history): Retained for 7 years from the date of each transaction, in accordance with standard financial record-keeping requirements.
- Identity verification documents (CNIC copies): Retained for the duration of your Account and for 2 years following closure. These are stored in a separate, restricted-access system.
- Customer support communications: Retained for 3 years from the date of each interaction, to support quality improvement and dispute resolution.
- Session and device data: Retained for 12 months from collection, then deleted or anonymised.
- Marketing communication preferences and opt-out records: Retained indefinitely to ensure done55 continues to respect your stated preferences.
When data is no longer needed and retention requirements have passed, done55 deletes or irreversibly anonymises it. We do not keep personal data "just in case" it might be useful in the future.
9Your Privacy Rights
As a done55 member, you have the following rights regarding your personal data. Done55 is committed to facilitating these rights without unnecessary delay.
Right of Access
You can request a copy of all personal data done55 holds about you. We will provide this within 30 days of receiving your request.
Right to Rectification
If any personal data done55 holds about you is inaccurate or incomplete, you can request that it be corrected. Corrections to most account details can be made directly in your account settings.
Right to Erasure
You can request deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records required for financial compliance cannot be deleted early, but all other data will be erased upon a valid request.
Right to Restriction
You can ask done55 to restrict the processing of your personal data in certain circumstances — for example, while a data accuracy dispute is being resolved.
Right to Portability
You can request a copy of your done55 data in a structured, machine-readable format — for example, your account and transaction history in CSV format — to transfer to another service.
Right to Object
You can object to done55 processing your personal data for optional purposes such as marketing communications. Objections to essential processing required to provide the service may result in Account closure.
How to Exercise Your Rights
To exercise any of the rights above, contact done55 at support@done55.click with the subject line "Privacy Rights Request" and a description of your request. Done55 will acknowledge receipt within 24 hours and provide a full response within 30 days. For complex requests, we may request up to an additional 60 days, and will inform you of this extension before the initial 30-day period expires.
Done55 will not charge a fee for standard data rights requests. If a request is manifestly unfounded or excessive — for example, repeated identical requests within a short period — done55 reserves the right to charge a reasonable administrative fee or decline the request, with a written explanation provided.
10Data Security
Done55 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure.
Encryption
All data transmitted between your device and done55 is encrypted using HTTPS with up-to-date TLS protocols. This means that even if data were intercepted in transit, it would be unreadable without the decryption key held exclusively by done55's servers.
Access Controls
Access to personal data within done55 is restricted to staff members who have a legitimate operational need for it. All staff with data access are trained in data protection practices. Access logs are maintained and reviewed regularly.
Storage Security
Personal data is stored on secured servers with access protected by multi-factor authentication, regular security patching, and intrusion detection systems. Identity verification documents are stored separately from operational account data with additional access restrictions.
Data Breach Response
In the unlikely event of a data breach that poses a risk to members, done55 has a documented incident response plan. Affected members would be notified at the earliest possible opportunity, with information about what data was involved, what steps done55 is taking to address the breach, and what members can do to protect themselves.
Important: While done55 takes extensive security measures, no internet-based system can be 100% secure. You also play a role in keeping your account safe — use a strong, unique password for your done55 Account and do not share your login details with anyone.
11Children's Privacy
Done55 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes a date of birth field, and we reserve the right to request proof of age at any time where there is reasonable cause to question whether a member is of legal age.
If done55 discovers that an Account has been opened by someone under 18, the Account will be closed immediately. Any balance deposited will be returned to the payment method from which it was sent, after the relevant compliance checks have been completed. Winnings generated by an underage account will not be paid out.
If you believe that someone under 18 is using a done55 Account, please contact us immediately at support@done55.click. Done55 takes underage gambling very seriously and will act on such reports promptly.
12Changes to This Privacy Policy
Done55 may update this Privacy Policy from time to time. When we make material changes — for example, changes to the types of data we collect, how we use it, or who we share it with — we will notify active members via their registered contact method at least 7 days before the change takes effect.
For minor clarifications or non-material updates, done55 may update the policy without advance notice. The "last updated" date at the top of this page always reflects when the most recent change was made. We encourage members to review this page periodically to stay informed about how done55 protects their data.
Continued use of done55 after a policy update constitutes acceptance of the revised Privacy Policy. If you do not agree with any change, you may request Account closure by contacting support@done55.click before the change takes effect.
13Contact Us About Privacy
If you have any questions, concerns, or requests related to this Privacy Policy or the way done55 handles your personal data, please contact our privacy team using the details below.
- Email: support@done55.click — use subject line "Privacy Policy Query"
- Live Chat: Available within your done55 Account, 24 hours a day
- Response Time: All privacy queries receive an initial response within 24 hours
Done55 is committed to resolving privacy concerns directly and transparently. We do not require you to go through formal legal channels to exercise your data rights — a simple email to our support team is sufficient for the vast majority of requests.
This policy should be read alongside our Terms and Conditions and our Responsible Gaming page, both of which contain information relevant to how done55 manages your Account and protects your interests as a member.