Terms and Conditions – done55 Online Betting Platform

1Definitions

In these Terms and Conditions, the following words carry the meanings given below. Understanding these definitions will help you read the rest of this document clearly.

• "Platform" means the done55 website at https://done55.click, including all pages, features, mobile-optimised interfaces, and associated services.
• "done55", "we", "us", or "our" refers to the operator of the Platform.
• "Member", "you", or "your" refers to any individual who has registered an account on done55 or is accessing the Platform.
• "Account" means the personal done55 account created by a Member to access the Platform's services.
• "PKR" means Pakistani Rupee, the sole currency in which done55 operates.
• "Bet" or "Wager" means any sports bet, poker hand, card game stake, or other gaming transaction placed through a Member's done55 Account.
• "Balance" means the total PKR funds available in a Member's Account, including both cash balance and any applicable bonus balance where stated.
• "Bonus" means any promotional credit, free bet, or cashback offered by done55 subject to specific terms stated at the time of the promotion.
• "Deposit" means the transfer of PKR funds into a Member's Account via a supported payment method.
• "Withdrawal" means the transfer of PKR funds from a Member's Account to a designated personal payment method.

2Eligibility and Registration

To register and maintain an Account on done55, you must meet all of the following eligibility requirements at all times.

Age Requirement

You must be at least 18 years of age at the time of registration. done55 strictly prohibits the use of the Platform by anyone under the age of 18. We reserve the right to request proof of age at any point. If we have reasonable grounds to believe a Member is underage, the Account will be suspended and any balance may be withheld pending verification.

Single Account Per Person

Each person is permitted to hold exactly one Account on done55. Operating multiple Accounts — whether under the same name, same device, same IP address, or same payment method — is a serious breach of these Terms and will result in the closure of all related Accounts and forfeiture of any associated balances.

Accurate Registration Information

You must provide accurate, complete, and truthful information when registering. This includes your full legal name, date of birth, and a valid contact number. done55 uses this information to verify identity, process payments, and comply with anti-fraud obligations. Providing false information is grounds for immediate Account closure.

Geographic Restrictions

The Platform is operated for members located in Pakistan. It is your responsibility to ensure that accessing and using done55 complies with all laws applicable in your location. done55 makes no representations regarding the legality of its services in any jurisdiction outside Pakistan.

3Account Rules and Security

Your done55 Account is personal to you. You are solely responsible for all activity that takes place under your Account credentials.

Login Credentials

You must keep your username and password confidential. Do not share your login details with any other person. done55 will not be liable for any losses arising from unauthorised use of your Account where such access results from your failure to keep credentials secure. If you suspect your Account has been accessed by someone else, contact done55 support immediately at support@done55.click.

Account Activity

You are responsible for all bets, transactions, and activity placed through your Account, whether or not you personally made them. Placing bets on behalf of another person, or allowing another person to use your Account, is not permitted.

Inactive Accounts

An Account is considered inactive if there has been no login or betting activity for a continuous period of 12 months. done55 may apply a monthly administrative charge to inactive accounts as outlined in the account settings. Members will receive advance notice before any charges are applied. The remaining balance will never be reduced below zero.

Account Closure by Member

You may request Account closure at any time by contacting done55 support. Before closure, you should withdraw any available balance. Done55 will process closure requests within 5 business days. Any outstanding bonus balance that has not met wagering requirements at the time of closure will be forfeited.

4Deposits and Payments

done55 accepts deposits exclusively in Pakistani Rupees (PKR) via the following supported payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard bank cards.

Minimum Deposit

The minimum deposit amount is Rs 200. There is no maximum deposit limit for standard members, though done55 may apply enhanced due diligence requirements for large deposits.

Deposit Processing

Easypaisa and JazzCash deposits are credited to your done55 Account balance instantly upon confirmation. Bank transfers via IBFT may take up to 2 business hours depending on banking system processing times. Card deposits are typically instant.

Your Own Payment Methods Only

You must only deposit using payment methods registered in your own name. Done55 does not accept deposits made from third-party accounts. Any funds received from an account not matching the Member's registered details will be returned and the transaction may trigger a compliance review.

Failed Transactions

If a deposit attempt fails — for example, due to a network interruption during the Easypaisa or JazzCash flow — the funds will not be deducted from your wallet. If a deduction occurs without a corresponding credit to your done55 balance, contact support immediately with the transaction reference number for investigation.

5Withdrawals

Withdrawals from your done55 Account are available via the same methods supported for deposits: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard cards.

Minimum Withdrawal

The minimum withdrawal amount is Rs 200. Done55 does not charge a fee for standard withdrawals. Withdrawal requests to Easypaisa and JazzCash wallets are typically processed within 10 minutes. Bank transfers via IBFT are processed within 2–6 business hours depending on your bank.

Verification Requirements

Done55 reserves the right to request identity verification documents before processing a withdrawal. This is standard practice to protect members from fraud and to comply with financial regulations. Requests will be communicated to the Member's registered contact number or email. Withdrawals will be processed within 24 hours of successful verification completion.

Withdrawal to Registered Methods Only

Withdrawals will only be processed to payment methods that match your registered identity. Done55 will not send funds to a third-party account under any circumstances. This policy protects members from fraud and ensures compliance.

Withdrawal of Bonus Funds

Bonus funds cannot be withdrawn until the applicable wagering requirements have been met in full. The wagering requirement for each bonus is clearly stated at the time the bonus is offered. Any attempt to withdraw bonus funds before wagering requirements are met will result in the bonus balance being removed, with only the real-money balance (above any applicable minimum) available for withdrawal.

6Betting Rules

The following rules apply to all sports bets placed on done55. Sport-specific rules supplement these general rules and are accessible within each sport's section of the Platform.

Bet Acceptance

A bet is confirmed only when done55 issues a bet confirmation reference number and the amount is deducted from your Account balance. Bets shown as "pending" are not confirmed. Done55 reserves the right to refuse or void any bet at its sole discretion, including where the bet was accepted due to a system error or where odds were clearly mis-priced.

Minimum and Maximum Stakes

The minimum stake for most sports markets is Rs 100. Maximum stake limits vary by sport, event, and market. Maximum limits are displayed on the bet slip before confirmation. Done55 may adjust stake limits at any time without notice, including for individual Members where risk management requires it.

Odds Changes

Odds displayed on done55 are subject to change until a bet is confirmed. In-play odds change continuously. The odds at which a bet is accepted are those displayed at the exact moment of confirmation — not the odds at the time you clicked the selection. If odds change between selection and confirmation, done55 will notify you and give you the option to accept the new odds or cancel the bet.

Event Cancellation and Void Bets

If a sporting event is cancelled, abandoned, or postponed beyond the applicable window (24 hours for most sports, 48 hours for Test cricket), bets on that event will be voided and stakes returned to your Account. In accumulator bets, a void selection is removed and the accumulator continues at revised combined odds with the remaining legs.

Settlement Disputes

Bet settlements are based on official results from the governing body of the relevant sport. If a Member disputes a settlement, a claim must be submitted to done55 support within 72 hours of settlement. Claims submitted after this window may not be considered. Done55's decision on settlement disputes is final after internal review.

Cash Out

Where the cash-out feature is available on done55, the cash-out value offered at any moment reflects the current assessed probability of your bet winning, minus the margin. Cash-out values can increase or decrease rapidly. Done55 does not guarantee that cash out will be available on any specific bet at any specific moment. Once a cash-out request is confirmed, the transaction is final and cannot be reversed.

7Bonuses and Promotions

Done55 offers bonuses and promotional offers to new and existing members from time to time. All bonuses are subject to the specific terms stated at the time of the offer as well as the general bonus rules in this section.

Welcome Bonus

New members who make a qualifying first deposit on done55 may be eligible for a welcome bonus. The welcome bonus percentage, maximum bonus amount, and eligible games are specified in the current welcome offer. Done55 reserves the right to modify or withdraw the welcome offer at any time for future registrations.

Wagering Requirements

Bonus funds are subject to wagering requirements before they can be withdrawn. The wagering requirement multiplier is stated in each promotion's specific terms. Until wagering requirements are met, bonus funds are not withdrawable and are separate from any real-money balance in your Account. Done55 clearly displays which portion of your balance is bonus and which is real money.

One Bonus Per Member

Only one welcome bonus may be claimed per Member, per household, per IP address, and per payment method. Attempting to claim the same promotion multiple times — including through the creation of multiple Accounts — is a violation of these Terms and will result in forfeiture of all bonus funds and potential Account closure.

Bonus Validity

Each bonus has an expiry period stated in its terms. Bonuses not used within their validity window will expire and be removed from the Account without notice. Wagering requirements must also be met within the same validity window.

Cashback Offers

Weekly cashback promotions on done55 are calculated on net losses during the qualifying period. Cashback is credited as bonus funds subject to wagering requirements unless stated otherwise. Cashback calculations are based on real-money wagers only — bonus-funded bets do not contribute to cashback calculations.

8Card Games and Poker Rules

The following general rules apply to all card games and poker products on done55, including Teen Patti, Baccarat, Andar Bahar, Rummy, Blackjack, Dragon Tiger, Three Card Poker, and all poker formats.

Random Number Generator

All card dealing on done55's virtual card game tables is handled by a certified random number generator (RNG). The RNG produces statistically random outcomes and cannot be influenced by done55 staff, Members, or any external party. The RNG certification is independently verified. Done55 does not manipulate card outcomes at any time.

Disconnection Policy

If a Member is disconnected from a card game or poker hand during active play, done55's disconnection policy applies. For poker: disconnected players are automatically folded or checked depending on the action. For card games: if a hand is already in progress and the round completes, the result stands. Done55 is not liable for losses caused by the Member's internet connection issues.

Collusion

Collusion between players at multi-player tables — including sharing hand information, coordinating raises, or using external communication to gain an advantage — is strictly prohibited on done55 and constitutes fraudulent conduct. Done55 monitors play patterns and reserves the right to void winnings and close Accounts where collusion is identified.

Tournament Rules

Poker and Rummy tournament-specific rules are published within each tournament's lobby before registration. By entering a tournament on done55, you agree to the tournament-specific rules in addition to these general Terms. Tournament entry fees are non-refundable once play has begun except in the case of done55 cancelling the tournament.

9Prohibited Conduct

The following activities are strictly prohibited on done55. Engaging in any of these activities may result in immediate Account suspension, forfeiture of balance, and potential legal action.

• Registering more than one Account on done55 under any identity or device.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets or interact with the Platform.
• Exploiting errors, glitches, or mis-priced odds that are clearly incorrect — sometimes called "palpable errors." Any winnings resulting from such exploitation will be voided.
• Engaging in arbitrage betting (arbing) — placing bets specifically designed to guarantee profit by exploiting price differences — in a manner that done55 determines to be systematic and exploitative rather than recreational.
• Using funds that are the proceeds of criminal activity, money laundering, or fraud to deposit into a done55 Account.
• Sharing, selling, or transferring your Account to another person.
• Making threats, using abusive language, or engaging in harassment directed at done55 staff or other Members.
• Attempting to reverse, charge back, or dispute legitimate transactions with your payment provider without first following done55's dispute resolution process.
• Accessing done55 from a jurisdiction where doing so is prohibited by local law.

10Account Suspension and Termination

Done55 reserves the right to suspend, restrict, or permanently close any Member Account at any time. This right is exercised in good faith and applied consistently. The following are common grounds for suspension or termination.

Suspension Without Notice

Done55 may suspend an Account immediately without prior notice in the event of suspected fraud, suspected money laundering, suspected collusion, suspected use of prohibited software, or any other conduct believed to pose a risk to the integrity of the Platform or financial harm to done55 or other Members.

Suspension With Notice

In less urgent situations — for example, where a Member has repeatedly breached minor platform rules or where an identity verification request has not been responded to — done55 will give reasonable notice before applying account restrictions.

Effect of Closure

Upon closure of an Account for breach of these Terms, any real-money balance remaining after accounting for legitimate open bets will be returned to the Member's registered payment method, unless the balance itself is the subject of a fraud or compliance investigation, in which case the balance may be held pending resolution.

Member-Initiated Closure

You may close your Account at any time. Please contact done55 support to initiate this process. Any available real-money balance will be processed for withdrawal to your registered payment method within 5 business days of the closure request.

11Responsible Gaming

Done55 is committed to responsible gaming. We believe that betting should be an enjoyable form of entertainment — not a financial burden or a means of escaping personal difficulties. We take our obligations in this area seriously.

Self-Exclusion

Any Member can request self-exclusion from done55 at any time. Self-exclusion can be set for periods of 1 month, 3 months, 6 months, 12 months, or permanently. During a self-exclusion period, you will be unable to log in, deposit, or place any bets. Self-exclusion periods cannot be reversed once set — this is a deliberate protective measure. Self-exclusion requests are processed immediately and take effect within minutes.

Deposit Limits

Members can set daily, weekly, or monthly deposit limits on their Accounts. Limits take effect immediately when reduced. Increases to limits are subject to a 24-hour cooling-off period before they take effect, giving Members time to reconsider.

Session Time Reminders

Done55 offers optional session time reminders that notify you when you have been playing for a set period. These can be configured in your Account settings.

If you are concerned about your betting behaviour, visit our Responsible Gaming page for self-assessment tools, guidance, and support organisation contacts. Done55's responsible gaming team can be reached at support@done55.click with enquiries prioritised for same-day response.

12Privacy and Data Protection

Done55 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms and Conditions and should be read alongside them.

In summary: done55 collects only the data necessary to operate your Account, process payments, comply with legal obligations, and improve the Platform. We do not sell your personal data to third parties. We do not share your betting history or financial data with advertising networks. All data is stored securely with appropriate encryption.

By registering on done55, you consent to the collection and processing of personal data as described in the Privacy Policy. You have the right to request a copy of your data, request correction of inaccurate data, or request deletion of your data (subject to legal retention obligations) by contacting support@done55.click.

13Intellectual Property

All content on the done55 Platform — including but not limited to the done55 brand name and logo, website design, text, graphics, software, odds data, game interfaces, and all other materials — is the intellectual property of done55 or its licensed suppliers and is protected by applicable intellectual property law.

Members are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, recreational purposes. This licence does not permit you to copy, reproduce, distribute, publicly display, modify, reverse-engineer, or create derivative works from any done55 content. Scraping odds data, game outcomes, or any other Platform content by automated means is expressly prohibited.

14Limitation of Liability

Done55 provides the Platform on an "as available" basis. While we work hard to maintain uptime and performance, we do not guarantee uninterrupted access. Done55 will not be liable for losses caused by:

• Temporary unavailability of the Platform due to maintenance, technical issues, or events outside done55's control.
• Delays in the processing of deposits or withdrawals caused by third-party payment providers.
• Any bets that were not confirmed due to disconnection or network issues on the Member's side.
• Loss of enjoyment, anticipated winnings, or any indirect or consequential losses of any kind.

Nothing in these Terms limits done55's liability for fraud or for any liability that cannot be limited by law. Done55's maximum liability to any Member in respect of any claim arising from use of the Platform is limited to the value of the Member's Account balance at the time the claim arose.

Betting involves financial risk and Members accept this risk when placing any bet on done55. Past winnings do not guarantee future results.

15Amendments to These Terms

Done55 reserves the right to amend these Terms and Conditions at any time. When material changes are made, done55 will notify Members via their registered contact method at least 7 days before the changes take effect, where practicable. For minor clarifications and non-material updates, done55 may update the Terms without advance notice.

The date of the most recent update is shown at the top of this page. Continued use of done55 after any update constitutes acceptance of the revised Terms. If you do not agree with any updated terms, you should stop using the Platform and request Account closure.

The current version of these Terms always takes precedence over any previous version. In the event of any conflict between these Terms and any promotional terms, the promotional terms take precedence for the specific promotion to which they relate.

16Contact Us

If you have any questions about these Terms and Conditions, or about your Account, payments, or done55's services in general, please contact us through the following channels.

• Email: support@done55.click
• Live Chat: Available within your done55 Account, 24 hours a day, 7 days a week
• Responsible Gaming queries are given priority response within 1 hour regardless of time

Done55 aims to respond to all general support queries within 4 hours. Disputes and formal complaints will receive an initial response within 24 hours and a full resolution within 7 business days where investigation is required.